Welcome to Salih's Design Palace.
By accessing this website and purchasing products from Salih's Design Palace, you agree to these Terms & Conditions. Please read them carefully before placing an order.
Salih's Design Palace is a small family-run creative project specialising in handmade resin creations, decorative items, and sensory support products.
All products are created with care and attention to detail, with many items being individually handcrafted and therefore unique.
Many products available through Salih's Design Palace are handmade using materials including epoxy resin and crete resin.
Due to the handmade nature of these creations:
Product photographs are intended to represent the item as accurately as possible, but colours may appear slightly different depending on screen settings and lighting conditions.
Sensory Bags contain carefully selected sensory and comfort items chosen based on personal experience and practical use.
Sensory Bags are intended for comfort, sensory exploration, and personal enjoyment.
They are not medical devices and are not intended to diagnose, treat, cure, or prevent any medical condition.
Parents and carers should always supervise young children when using sensory items and ensure that products are appropriate for the individual's age and needs.
Orders may be placed through approved payment links provided by Salih's Design Palace, including PayPal and SumUp payment services.
Full payment may be required before an order is produced, prepared, or dispatched.
Prices are displayed in the currency stated on the website and may be updated from time to time.
Custom orders may be accepted at the discretion of Salih's Design Palace.
Because custom items are created specifically for an individual customer, additional production time may be required.
Once work has begun on a custom order, cancellations or refunds may not be possible except where required by law.
Every effort will be made to dispatch orders within a reasonable timeframe.
Delivery times are estimates only and may vary depending on postal services, location, weather conditions, and other circumstances outside our control.
Salih's Design Palace cannot be held responsible for delays caused by third-party delivery providers.
If an item arrives damaged or incorrect, please contact us as soon as possible with details and photographs where appropriate.
Refunds, replacements, or other resolutions will be considered in accordance with applicable consumer rights legislation.
Because many products are handmade or custom-made, certain items may not be eligible for return unless faulty or damaged.
Nothing within these Terms & Conditions affects your statutory rights under applicable consumer protection laws.
Some products may contain small parts and may not be suitable for young children.
Customers are responsible for ensuring that products are used appropriately and safely.
Any product-specific warnings provided with an item should always be followed.
Personal information provided during enquiries, orders, or purchases will be handled responsibly and in accordance with our Privacy Policy.
We do not sell customer information to third parties.
If you have any questions regarding these Terms & Conditions, please contact us through the contact information provided on this website.